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08:30 AM – 01:00 PM

Privacy Policy

At Woden Dental Centre, we are committed to protecting the privacy and security of our patients’ personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide.

1. Collection of Information

We collect personal information that you provide to us directly, such as:

  • Your name, address, phone number, and email address
  • Your dental and medical history
  • Details about the dental services you receive from us

We may also collect information about you indirectly, such as through your interactions with our website or from third-party sources.

2. How Do We Collect Personal Data?

We collect personal data in various ways, including:

  • Directly from you when you book appointments, fill out forms, or contact us via phone, email, or in person.
  • Use our website to submit forms or interact with online services.
  • From third parties such as health insurance providers, medical practitioners, or family members in case of emergencies.
3. Why Do We Collect Personal Data?

We collect personal data to:

  • Provide dental care services and manage your treatments.
  • Process payments and manage billing.
  • Contact you regarding appointments, reminders, or relevant updates.
  • Comply with legal obligations such as maintaining accurate health records.
  • Improve our services, including managing and enhancing our website’s user experience.
4. How Do We Use and Disclose Your Information?

We use and disclose your data only for the purposes for which it was collected or for closely related purposes. We may share your information with:

  • Healthcare providers involved in your care
  • Health insurance providers for processing claims.
  • Service providers such as billing agents, IT support, or marketing agencies (where applicable).
  • Government bodies or regulators, if required by law.

Without your explicit consent, we will not disclose your information to any third party for marketing purposes.

5. How Do We Store and Protect Your Data?

We take reasonable steps to ensure that your personal information is stored securely. We use a combination of physical, technical, and administrative security measures to protect your information from misuse, loss, unauthorized access, or modification. These measures include:

  • Secure storage of physical records.
  • Encrypted databases for electronic records.
  • Restricted access to sensitive information.
  • Regular staff training on data privacy and security.
6. Access to and Correction of Your Personal Data

You have the right to access the personal information we have about you. If you believe that the information we hold is incorrect or outdated, you can request that we correct it. To request access or correction, please contact us using the details provided below.

We will respond to your request within a reasonable time and provide access or corrections, subject to any applicable legal restrictions.

7. Use of Cookies and Other Analytics

Our website employs various data collection methods to enhance your browsing experience and gather insights about visitor interactions. These technologies help us improve our services and provide a more personalized user experience. You can adjust your browser settings to manage how your data is collected during your visits to our site. You also have the option to adjust your browser settings to decline certain tracking.

We may also use third-party analytics tools to collect and analyze website traffic data. This data is aggregated and does not identify individual users.

8. Data Retention

We keep personal data only until it is necessary to achieve the purpose for which it was collected or as required by law. Once it is no longer needed, we will take appropriate steps to either de-identify or securely dispose of it.

9. Overseas Disclosure

If we need to share your information with overseas entities, we will take reasonable steps to ensure that your information remains protected by this Privacy Policy and the Privacy Act 1988.

10. Updates to Our Privacy Practices

We may periodically revise our privacy practices to align with changes in our operations or legal requirements. Any modifications will be communicated through our website, and the date of the most recent update will be indicated. We recommend reviewing our privacy information regularly to stay informed about how we handle your data.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Woden Dental Centre
Suite 303, Level 3,
20 Woden Centre, ACT 2606
Phone: 02 6281 4955
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